- Peg Carmany, CEO, Methodist ElderCare Services
The purpose of this effort is to develop and implement individual behavioral performance expectations that are in alignment with organizational mission, customer desires, QAPI requirements and higher occupancy. It also emphasizes leadership skills that empower staff and promote a culture of transparency and openness.
Commenting on the success of the program recently implemented at
Methodist ElderCare Services in Columbus, Ohio, Director of Projects Wendell Graves shared that, “Terri developed and led a specialized educational series on customer service for our entire company over a period of several months. The sessions were well organized, engaging, touching, enthusiastic, and entertaining.” CEO Peg Carmany added that the program was, “pinpoint accurate and engaging. We noticed an improvement in our customer relations as a direct result of People-to-People Connections.”
The core disciplines underpinning the success of this program are individual respect, empathy and learning not to be negatively reactive in responding to daily issues and challenges. This helps to build organizational trust and drives employee satisfaction while achieving the ultimate goal of improved outcomes and customer satisfaction.
For more information on how this program can help your organization get culturally refocused please contact Terri at firstname.lastname@example.org.